Service Desk AI Assistant
Resolve complex service desk issues in seconds and boost productivity for exceptional employee experiences.
About Service Desk AI Assistant
Currently, most organizations have their support processes and teams to resolve Service Desk issues. In most cases, employees raise an IT ticket, e-mail the team, call the Service Desk team, and then wait for help. But rather than dealing with multiple systems and a long wait, employees want a single place to resolve every issue right away. That is where our TuVA - Service Desk AI Assistant comes into the picture. TuVA interacts with employees to understand service requests and IT issues and resolve them within seconds.
Service Desk AI Assistant?
Using leading technologies - AI & RPA, TuVA - offers instant resolution to most IT issues with personalized conversational touch.
- Limited time (9 to 5 only)
- Wait time (hours to days)
- No choice or limited channel choice
- Vary service from agent to agent
- No or limited Analytics
- Manual and inconsistent
- High Service cost
- Frustrated employees
- Frustrated support team working on repetitive, mundane issues
TuVA - Service
Desk AI Assistant
- Anytime – 24 x 7
- Instant resolution (seconds)
- Multiple Omni Channel to choose from
- Webchat, Mobile chat, MS Team, Email, Ticketing system
- Consistent service, consistent resolution
- Advance AI Analytics for better decision making
- Proactive, preventive solution
- 25% cost
- Empowered employees
- Empowered support team focusing on complex or business initiative
your use cases to design
Service Desk AI Assistant.
Highlights of few features which make employees and Service Desk Team life easier
With TuVA, expect smooth, consistent, and efficient onboarding. TuVA works across IT, HR, and Admin to
- Verify employment.
- Provision software, tools, e-mail, e-mail distribution list (DL)
- Assign devices and grant access,
- Update inventory
- Automation customized IT/HR operations
With the help of TuVA, not only just the Onboarding process but the offboarding process also becomes easier & faster. It allows:
- Deprovision software, tools, e-mail, e-mail distribution list (DL)
- Unassign devices and revoke access,
- Update inventory
- Automation of customized IT/HR operations
System performance Improvement:
High-performing IT systems are critical for the performance of employees and hence critical to any organization. TuVa makes sure your system is running at the highest level by automatically performing:
- Periodic performance tuning
- System troubleshooting
- Predicting upgrade needs and sending alerts
From stuck outlook issue to slow outlook issue, from configuring outlook to setting signature, Tuva has it covered. With TuVa, Outlook operations and outlook troubleshooting become instant and easy for your employees.
TuVA allows Users to perform Software-related operations within fraction of seconds without waiting for days or manual intervention by the IT Support Team.
- Install / Uninstall Software
- Upgrade / Downgrade Software
- Software Inventory of end-user machine
Password reset & user management:
TuVa makes password reset easy and immediate and allows users to update their e-mail or phone by themselves without long wait and delay.
Tuva for Admin: When many employees join or leave the organization, IT Admin requires countless hours of manual operation. With Tuva, bulk operations such as creating, updating, enabling, disabling system users, or changing group policies become super easy.
E-mail & DL Management:
An e-mail has significantly changed the way of communication with each other across the globe. It plays a vital role in the Business community, from everyday communications to reach out to clients or customers. An E-mail has made business simpler & processes easier. With the help of Group/DL User should be able to send the same e-mail to multiple people in one shot.
With TuVA, Users can perform the following ELDL related operations,
- Create / Update / Delete Business email User (Allow Admin/Authorized User to Create / Update / Delete Business email User)
- Create / Update / Delete Group in Business email (Allow Admin/Authorized User to Create / Update / Delete Group in Business email)
- Assign user to a Business e-mail Group
- Remove user from a Business e-mail Group
- Create / Update / Delete Group in DL (Allow Admin/Authorized User to Create / Update / Delete Group in DL)
- Assign users to Group in DL
- Remove users from Group in DL
- TuVA allows Admin / Authorized Users to perform the tasks mentioned above not just for Single Users but also for Multiple Users in one shot.