Automate & Optimize
IT Helpdesk For Easiness, Increase Speed & Accuracy

Introduction

  • UpRizeNow is a bridge between skilled professionals and the companies needing them.
  • It eradicates all middlemen and connects people with people for recruitment directly without sharing personal contact details.
  • Short-term, part-time, or full-time on demand requirements can be discussed and fulfilled between the seeker and the employer straightaway through the UpRizeNow online - it is like Uber for finding jobs and hiring people.

Turabit's Service Desk AI Assistant helping our employees to resolve our 45% IT Level-1 issues within seconds increasing our employee productivity and reducing Service Desk support need by 30% to 40%. Making my team and company employees happy. A big win for UpRizeNow.

-Tushar Dudhat, IT Head

Challenges

UprizeNow was facing the below issues

Long Waiting Period for resolving routine technical issues.

Higher IT
Support Cost.

Limited Time duration for IT Support Team and resources.

Not having a Deeper Insight Knowledge into technical issues.

Manual Process takes lot of time for resolving IT Issues.

With the above consistent issues, UprizeNow obtain the need for automation, and they set the below compatibility goals.

Solutions

Based on analysis of UprizeNow requirements and vision, Turabit implemented Smart AI IT Service Desk called UprizeNow Remote Support

1

Provided seamless IT Support to Employees

2

Provide Multiple channel support, i.e., Webchat & MS Teams.

3

Supported 100 out-of-box features such as – Software provision, Internet support, Windows OS patch support, Outlook issues.

4

Customized to troubleshoots Lync & VPN support.

5

Increased employee satisfaction

Outcomes

As in result, Uprize got ROI in 90 days by achieving the followings things

150+

Employees Supported

3000+

Tickets addressed (90% success)

15,00+

Hours n productivity in 2 Years

$1

Invested, reaped return of