Improve Customer Engagement
& experience using TuVA CX AI Assistant
- Obverse is an Information Technology consulting firm located in Washington, DC.
- They are specialized in enterprise architecture, system integration, customer application development, including wireless and web application.
- They provide leading-edge enterprise solutions to commercial companies and government organizations.
- They work to stay abreast of the new & latest technology to better service its market.
“Turabit's Customer Experience AI Assistant helped us to improve our customer satisfaction rate & resolve their queries in real-time 24 x 7, which allowed my team to focus on key business initiatives.”
Challenges in July, 2018
With such challenges, client realized the need for automation. They set below goals for the same:
Our client partnered with Turabit Solutions and implemented Smart Cx AI Assistant called TuVA, which supports the following tasks:
Fulfil customer's needs in timely manner.
Resolving their requests/issues in real time through our Automated Cx Assistant for 24*7.
Generate leads from website traffic.
Primarily providing the products/services and customer support on our Assistant.
This is how the automation impacted the business for our client within 3 Months:
queries resolved in real time by the AI Assistant.
hours saved in productivity.