Improve Customer Engagement
& experience using TuVA CX AI Assistant

Introduction

  • Obverse is an Information Technology consulting firm located in Washington, DC.
  • They are specialized in enterprise architecture, system integration, customer application development, including wireless and web application.
  • They provide leading-edge enterprise solutions to commercial companies and government organizations.
  • They work to stay abreast of the new & latest technology to better service its market.

“Turabit's Customer Experience AI Assistant helped us to improve our customer satisfaction rate & resolve their queries in real-time 24 x 7, which allowed my team to focus on key business initiatives.”



--
Happy Client

Challenges

Challenges in July, 2018

Goals

With such challenges, client realized the need for automation. They set below goals for the same:

Solution

Our client partnered with Turabit Solutions and implemented Smart Cx AI Assistant called TuVA, which supports the following tasks:

1

Fulfil customer's needs in timely manner.

2

Resolving their requests/issues in real time through our Automated Cx Assistant for 24*7.

3

Generate leads from website traffic.

4

Primarily providing the products/services and customer support on our Assistant.

Outcomes

This is how the automation impacted the business for our client within 3 Months:

70%

queries resolved in real time by the AI Assistant.

4000+

Customers Supported.

6,000+

hours saved in productivity.

$1

invested,saved/ generated