Introduction

  • Casepoint Empowers legal departments, law firms, and public agencies by providing smarter legal technology combined with award-winning client service.
  • Casepoint eDiscovery is the fast, enterprise class, and next generation eDiscovery suite from Casepoint, based on 11 years of innovation in the industry.
  • It is built upon Casepoint Platform, a highly scalable, secure, and configurable application environment that meets the demands of sophisticated clients within eDiscovery and beyond. Whether SaaS, on prem, or hybrid, Casepoint eDiscovery features cloud collections, data processing, advanced analytics, artificial intelligence, review, and productions — all in an easy-to-use web interface.
  • Casepoint Customers benefit from the ability to support sophisticated workflows across millions of documents and hundreds of users, with custom reporting & data management tools built-in. Simple, elegant, and intuitive, Casepoint represents the next generation of litigation technology that will empower your global legal team.

The Smart AI IT Helpdesk Assistant helped employees to resolve issues within 3 to 5 seconds which increased productivity and reduced IT technical support need by 24%.

--
Vishal Rajpara,
CTO, Casepoint

Challenges

Challenges in July, 2018

Goals

Casepoint Goals for Turabit LLC

Solutions

Based on analysis of GU requirements and vision, Turabit implemented Smart AI Assistant.

1

Provided seamless IT Support to employees on multiple channels – Mobile, Webchat & MS Teams.

2

Integrated with database, servers and ticketing tool.

3

Supported features such as System support, Outlook features, Browser issues, VPN support.

4

Proactively fine-tuned systems, alerted for system upgrades in advances.

5

Increased employee productivity and tech support effectiveness.

Outcomes

Casepoint Got ROI in 90 Days

1500+

Employees Supported

5600+

Tickets addressed (92% success)

16,800+

Hours saved in productivity

$1

Invested, reaped return of