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The Smart AI IT Helpdesk Assistant helped employees to resolve issues within 3 to 5 seconds which increased productivity and reduced IT technical support need by 24%.
Challenges in July, 2018
Casepoint Goals for Turabit LLC
Based on analysis of GU requirements and vision, Turabit implemented Smart AI Assistant.
Provided seamless IT Support to employees on multiple channels – Mobile, Webchat & MS Teams.
Integrated with database, servers and ticketing tool.
Supported features such as System support, Outlook features, Browser issues, VPN support.
Proactively fine-tuned systems, alerted for system upgrades in advances.
Increased employee productivity and tech support effectiveness.
Casepoint Got ROI in 90 Days
Tickets addressed (92% success)
Hours saved in productivity
Invested, reaped return of