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Make your HR look good with AI

This digital era has paved the way for businesses to pursue a lot of automation and advance technology in the system. Artificial Intelligence (AI) enabled assistants are the leading tools for this. They have the power to accommodate the way an organization is supposed to work and collaborate. Today, Artificial Intelligence (AI) is not restricted […]

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Be available for your customers 24×7

Managing the customer queries – This seems easy, but is it? Customers are the first and the center of the business. All enterprises small or big, are now taking the customer-centric approach. Incorporating steps to understand the customer, building strategies, and robust approach upon the understanding gained. Customer centricity is much as a strategy as […]

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How to support more customer without increasing Employee headcount

Every businesses aspire to have a loyal customer base since it is the benchmark of the success. Are you looking to create loyal customers, raving fans for your business? I am sure you do. A raving fan is the one that stays with you through thick and thin; which means they know your business, trust […]

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How to make your Customer Helpdesk work 24×7

For any flourishing business, it means an increase in the number of customers, which essentially means you have to provide a dedicated helpdesk support service, else face the wrath of a dissatisfied customer. You don’t want that do you? Hence in the event of increased demand for out-of-hour customer helpdesk support, transitioning from weekday operations […]

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IT Helpdesk Automation: 5 trends to watch out in 2021

Introduction: In a July 2020 survey that comprised of 899 C-suite executives, senior managers across industries, and domain specialties, McKinsey & Company found that companies are now adopting digitization in internal operations, supply chains, and customer service at a pace never seen before. Adding to that, the share of digitally enabled products in their portfolio […]

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HOW AI ASSISTANTS ARE REDEFINING YOUR CUSTOMER SERVICE EXPERIENCE

The world of customer experience is being fundamentally reshaped by artificial intelligence. AI enables businesses to help support their customers’ needs at more touchpoints along their journey, from automatic messaging to visual search. Businesses are increasingly dependent on artificial intelligence (AI) to automate business processes in areas such as customer support, distribution, and marketing. “50 […]

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Robotics Process Automation

WHAT IS RPA? RPA (Robotics Process Automation) helps companies to automate tasks through applications and processes in the same way that a person does. RPA software robots interact with systems and data in the same way that humans do, but with much greater precision and speed. Furthermore, bots can work 24 hours a day, 7 days […]

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HOW ARTIFICIAL INTELLIGENCE IS CHANGING IT?

Artificial Intelligence (AI) has become an essential aspect of the future. This refers to information technology (IT) as well as to many other sectors that depend on it. Artificial Intelligence has taken over traditional computing methods, but it has also changed the way industries perform. In a comparatively short period of time, leading AI has […]

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