Categories
CX AI Assistant

How AI Assistants are transforming the healthcare industry?

Health intelligent virtual assistants or medical virtual assistants, as some are calling them, are the culmination of several AI technologies like machine learning, natural language processing, big data, and voice recognition, to name a few. While the healthcare industry is generally known for its sluggishness in adopting new technology, there’s no denying the interest in AI and the anxiety caused by the disruption that comes with it. AI and Medical Virtual Assistants (MVA’s) are expected to drive the next great wave of medical innovation, and it isn’t hard to see why, both from the perspective of a patient and doctors and healthcare staff.

Transforming the patient experience

Let us look at the general situation in the world today, with hospitals overrun with patients and most countries gearing up in anticipation of a 3rd wave of the pandemic. In addition to navigating through a slew of electronic health forms, records, and reports, patients are often still required to refer to indecipherable handwritten prescriptions and diagnosis reports. Then there’s the post-treatment experience which involves dealing with insurance policies, getting the proper post-op care, and most importantly, getting the correct answers to your questions.

This is where the AI-powered virtual assistants shine since they’re versatile enough to cover many roles ranging from a receptionist to a virtual nurse responding to simple medical queries. Like the AI virtual assistants that we’re seeing being adopted and integrated into almost every industry workflow across the enterprise, Healthcare virtual assistants are good at engaging patients and helping them better manage their healthcare. This includes making it faster and easier to schedule appointments, better access to healthcare and hospital triage, and most importantly, 24/7 virtual health assistance.

AI Assistants and mental health

In addition to being used for computerized infection detection, NLP-powered CDS (clinical decision support) is also used for diagnosis and symptom checking. Unlike the closed-loop chatbots of the past, modern Healthcare virtual assistants leverage AI and NLP to use unstructured data to provide valuable insight into the patient experience. This includes analyzing post-care survey feedback forms, online reviews, and social media posts about the patient experience.

These benchmarks could be in the form of a wellness or stress score that could be calculated based on several factors, including the unstructured data sources mentioned above and an analysis of the patient’s voice or speech pattern.

This is especially useful when dealing with patients who have special needs or requirements like those dealing with mental health or substance abuse issues, for example. Mainly because it can be challenging to pick up on clues pertaining to mental health, primarily solely from structured medical reports. In such cases, both NLP and ML are used to mine unstructured data to find insights into patients at higher risk. These insights could include everything from the anxiety levels in the patient’s voice to social status, food security, or even financial status. Healthcare AI assistants also provide meaningful guidance, including recommending sleep, cooldowns, exercise, and dietary suggestions.

Use cases in healthcare

The Healthcare Assistant provides healthcare professionals with a fully automated experience to address repetitive, time-consuming tasks. In the healthcare industry, patient care and Triage are important aspects wherein the application will provide accessible counseling round the clock and make sure their medical history is well maintained. Patients can now reach for assistance round the clock with the help of Virtual Health assistance. This means the application enables patients’ healthcare at hand reach. The application takes care of scheduling appointments to patient medical records. It also, at the same time, be ready to answer questions for patients 24/7 to billings & registrations. It helps complete an end-to-end cycle a patient has in times of need.

The virtual assistant not only caters to patients however builds a reliable technology-based infrastructure. The application will immensely reduce patient’s waiting time. It makes sure that patient history is error-free. Patients and healthcare professionals lose precious time and effort to maintain health records, registrations, and billing details. The applications cut short the time tremendously and make it easier for the patient. All in all, patient satisfaction level increases.

The future of AI Assistants in healthcare

When it comes down to the actual long-term potential of AI in healthcare, many people believe we haven’t even scratched the surface yet. The possibilities are endless, from counseling and handing out medical advice to gathering insights from unstructured data to robotic-assisted surgeries. Unlike human surgeons, robots are extremely precise and can work tirelessly around the clock with absolutely no room for error. Additionally, AI assistants can tirelessly post essential reminders to patients as well as queries to screen their behavior or health.

Interestingly enough, one of the first chatbots created in 1966 was a psychotherapist named ELIZA, which successfully simulates an actual therapy session with a human. Conversational AI has evolved leaps and bounds since 1966, and the current use cases are infinite, to say the least. While the significant driving factor is without a doubt the savings in cost and infrastructure, from a patient’s point of view, it’s all about using the technology to understand their conditions better and deal with their symptoms. This comes from gaining more knowledge and keeping a better track of their conditions through AI-powered virtual assistance.

In conclusion, AI and ML tools can revolutionize the healthcare industry, much like it currently impacts every sector across the enterprise. While this may have significant healthcare providers scrambling to get up to speed, it’s good news for patients and everyday users who will now be able to leverage the power of AI to improve health and help treat diseases.

 

Categories
Turabit AI Assistants

Maximize your ROI with Turabit’s AI Assistant

Gartner predicts that by 2025, 50% of knowledge workers will use a virtual assistant daily, up from 2% in 2019. It is a pretty bold prediction considering Virtual Assistants and Chatbots have been around for a while and have up until now left a lot to be desired in terms of mimicking natural human behavior. That being said, Gartner isn’t known for pulling numbers out of thin air, and the prediction could probably be due to the fact that the virtual assistants we see today are unlike any Chatbot or Conversational UI of the past.

Increased productivity

Modern AI Assistants aren’t limited to structured data and can use semi-structured or even unstructured data to provide valuable insights and recommendations. Additionally, as opposed to the primary decision tree rules of the past, modern AI assistants rely on deep learning, semantic technology, intelligent process modeling, optical character recognition, and a host of other AI capabilities to make complex decisions, much like a human would. Unlike humans, however, AI assistants work tirelessly on infinite volumes of data without losing any efficiency, accuracy, or speed.

There are several additional advantages to having an AI assistant on your team. For example, in customer service teams, AI assistants help tackle the high volume, repetitive questions that customers ask, allowing customer service representatives to focus on the more complex or critical tasks that require human judgment. A good example is the Turabit CX AI Assistant that has already had over a million engaged conversations with customers and boasts an 88% increase in CSAT and ESAT as well as an impressive ROI of $3-$4 for every $1 spent. It also features an NLP and AI-Driven conversational experience that resolves support requests autonomously over the phone.

Real-World Applications and ROI

In the case of The Construction Store (TCS), an online store for construction and home improvement equipment that was looking to extend its user base as well as its customer service capabilities. Adopting Turabit’s CX AI assistant helped them achieve 24/7 customer support overnight (as this feature is provided out-of-the-box) and helped the organization generate new leads, 85% of which led to increased revenue. Additionally, TCS also reported a 90% auto-resolution rate and a 70% reduction in the time it usually takes to respond to customers.

Another interesting example is the case of Gujarat University, one of the largest Universities in India, catering to over three hundred thousand students across 235 different colleges. It isn’t hard to imagine the nightmares associated with administration with volumes that size, especially when it was all being done manually. By adopting Turabit’s Smart AI Assistant, Gujarat University implemented immediate self-service support for the majority of queries. It also reinforced the admission support system with a chatbot that provides information related to admissions and courses. Additionally, the Turabit Smart AI Assistant also helps students write resumes, apply for jobs and prepare for interviews with an ROI of 3$ for every $1.

Improved cost-efficiency

Now while AI assistants are quickly revolutionizing the way enterprise organizations respond to any service request or inquiry from customers, partners, or employees, the clincher is that it’s a much cheaper option than human employees. Using the customer service example again, in addition to agent salaries and employee benefits, we’re looking at several day-to-day costs that include licensing fees for desktop platforms, overhead costs, hardware, and, most importantly, training. Add to all that the customer service industry has the highest attrition rate, and you’re essentially looking at repeated expenditure on training and re-training.

In such a scenario, the advantages of an AI Assistant are twofold, not only does it reduce attrition and make the workplace more endearing by reducing repetitive and tiresome tasks, but it also increases productivity without the need to hire additional staff. To quote Tushar Dudhat, IT Head of UpRizeNow (a human cloud platform),” Turabit’s Service Desk AI Assistant has helped our employees resolve over 45% of IT Level-1 issues within seconds thereby increasing our employee productivity and reducing Service Desk support need by 30% to 40%, making my team and employees extremely happy.” UpRizeNow reported an ROI of 4$ for every 1$ spent on Turabit’s Service Desk AI Assistant.

Versatility across industries

Many people refer to the new age of virtual assistants as VxA, where the x is a variable that can be replaced with any industry across the planet. These AI assistants are versatile and can be programmed for virtually any task that follows business rules. Even in Human Resources, the last place you would expect to see an AI Assistant due to the personal nature of this industry, we’re already seeing a number of HR bots being implemented to do everything from screening potential applicants to onboarding new employees. With AI assistants all set to disrupt industries at an unprecedented scale, the time to maximize your ROI with Turabit’s AI Assistants is now!

 

Categories
RPA AI Assistants

Missing the RPA wave? Here’s why you should jump on it now!

While enterprise automation was a goal that almost every reputable enterprise already had on its agenda, the current situation in the world today has quickly moved it to the top of everyone’s priorities overnight. That being said, the unprecedented growth and adoption that we’re witnessing in this sector can in no small way be accredited to the rapid rise of cognitive RPAs.

Robotic Process Automation

Imagine a world where a robot did every repetitive, labor-intensive task and all humans had to do was use their decision-making or creative abilities? Sounds like a dream? That’s precisely what RPAs aim to do, in addition to reducing operational costs, increasing customer satisfaction, and generally making the life of everyone involved a whole lot easier. RPAs are software bots trained to mimic humans to handle various tasks within a process. This includes navigating through enterprise software like CRM tools, ERP systems, FSM software, and more.

Today, RPAs play a vital role across various industries ranging from Airlines to Banks, Government Offices, Healthcare Agencies, and more. The applications and use-cases here are virtually endless owing to the fact that any process that follows a set of rules can be automated, regardless of the volumes. Additionally, modern RPAs offer “No-Code” configurations with visual flows that are easy to use and don’t require months of training. RPAs are also non-invasive, which means you don’t need to restructure your entire IT stack, and they can even be used on legacy systems that lack APIs.

Cognitive RPAs

While traditional RPAs have had to rely mostly on structured data gleaned by human employees, newer improved RPA models leverage AI to use unstructured data to make complex decisions. If you’re still thinking about basic bots performing closed-loop tasks, think again. Cognitive RPAs take automation to another level by leveraging AI technologies like Machine Learning, Optical Character Recognition, Data-Mining, Semantic Technology, and Natural Language Processing to take over front-office tasks usually reserved solely for human employees.

One such example is Turabit’s AI-powered Service Desk Assistant that has already resolved over a million tickets, saved over 100K hours, boasts an 88% increase in CSAT and ESAT, and features over 1000 automated ticket resolutions out-of-the-box. These Smart AI Assistants are configurable and used for everything from Invoice Processing to Customer Service, Payroll Processing, Employee Onboarding, Compliance, Finance, Legal, Operations, and IT. Additionally, as opposed to traditional RPAs that hand over exceptions to their human counterparts, cognitive RPAs observe how humans handle exceptions and learn from them to take such exceptions without human interference in the future.

Scalability

Now unlike RPAs, human beings aren’t exactly scalable. This means that you can scale up in case of a crisis or a spike in demand, but to scale back down again, you need to fire a trained workforce that you could need again or have a large number of employees on constant standby. The third option and one that is becoming increasingly popular is the RPA option, as it is scalable in both directions and can hence be used for long-term and short-term tasks.

Unlike the time and money involved with hiring and training human employees, AI Assistants like the ones mentioned above can be deployed and ready to use in less than 30 minutes. Additionally, using Turabit’s proprietary NLP algorithms, customer-specific models with self-learning can be set up in less than 75 minutes. These bots also add a whole new dimension of insights and capabilities that create more meaningful outcomes and continuously optimize those outcomes.

To quote Mihir Shukla, CEO of Automation Anywhere, “Once you use bots to scale, even if the volumes go down, you’re not going to go back to doing it manually.”

The future of RPAs

The global robotic process automation (RPA) market is forecast to grow to more than 13 billion U.S. dollars by 2030, increasing more than 12 billion compared to 2020. If you look at current use cases today, Unlike human employees, RPAs don’t need coffee breaks or even sleep. For that matter, they operate 24 hours a day and can be used for multiple processes. Additionally, unlike human employees that require a considerable amount of training, training RPAs is often as simple as dragging and dropping.

In conclusion, the world as we know it is changing, and it would be naive to think we’re ever going to go backward or return to the old ways of doing things. Stanton Jones, the lead analyst for the ISG Index™ Insider, stated in his article that one RPA bot (equivalent to a license) could do the work of three to ten full-time employees. While this may be a threat to some, it means that it will make absolutely no sense to hire humans for routine or repetitive tasks in the not-so-distant future, forcing organizations to turn to RPAs. As opposed to waiting for the inevitable day to come, get on the RPA train now!

 

Categories
HR AI Assistant

Make your HR look good with AI

This digital era has paved the way for businesses to pursue a lot of automation and advance technology in the system. Artificial Intelligence (AI) enabled assistants are the leading tools for this. They have the power to accommodate the way an organization is supposed to work and collaborate. Today, Artificial Intelligence (AI) is not restricted to advanced groups of humanoid robots or automobiles; instead, it is now widely accepted in IT, E-Commerce, Finance, HR, Healthcare, and Customer services.

Turabit HR AI Assistant – TuVA is a revolutionary tool that has helped various enterprises automate a large share of day-to-day employee administrative tasks, which enabled Human Resources to focus on leadership, strategic and value-added tasks that are impactful for growth.

How has AI helped Human Resource (HR) look good?

This cognitive technology understands your business and the daily HR operations and learns to deliver efficiently and reliably. The HR Assistant uses Artificial Intelligence (AI) technologies like Machine Learning and Natural Language Processing to understand human communication and provides meaningful results accordingly. It can connect with up-to-date employee handbooks, policy documents, CRMs, and other related software to resolve employees’ queries instantly in real-time.

With the vision to empower humanity with Artificial Intelligence (AI) to eliminate customary and extend creativity, Turabit is changing how companies support their employees. From HR onboarding to performance evaluation, from leaves to payslips, It understands, analyzes employee’s need, and provide the right solution consistently in seconds, using enterprise-level conversational AI Assistants.

What can the HR AI Assistant do?

HR AI Assistant provides immediate and accurate answers to common employee questions related to leave balance, holiday policy, benefits, insurance coverage & many more. You can expect smooth, consistent, and efficient onboarding employees with virtually no work or little work for HR or IT staff. It works across IT, HR, and Admin to verify employment, provision software/email, assign devices and grant access, update inventory and customize various IT/HR operations. It makes it easy to find, onboard, and nurture “A” players by automating sourcing, screening, scheduling interviews, and generating offers.

HR AI Assistant can be customized to retrieve performance information automatically from supervisors, colleagues, non-conformities reported in email, HRMS, or any portal. Its message broadcasting feature allows HR to share the information to multiple users simultaneously on different communication channels about the announcement, outage alert to employees with ease. It takes care of most exit formalities such as anonymous feedback, releasing license software automatically, revoking permissions without any mistakes based on automatic workflow and authorization setup.

Human Resources (HR) has now evolved and convicted to the use of AI tools as it is helping them in maintaining and organizing a lot of data and information and making real-time decision making. The organization, in return, is experiencing an improved and developed workforce – better and quicker.

With TuVA, you can control and customize the range of service, level of understanding/access, and impact at a rapid phase. TuVA makes interaction human-like only accurate and fast without compromising the compliances. Enterprises can reduce up to 70-75% cost reduction due to increase in employees’ productivity and reduce in HR workload. Adaptation and deployment of this conversational AI will result in higher ROI, and it empowers your organization to perform at its best.

Let us lighten the load and take proactive measures to meet the demands of today and the future. 

Categories
CX AI Assistant

Be available for your customers 24×7

Managing the customer queries – This seems easy, but is it?

Customers are the first and the center of the business. All enterprises small or big, are now taking the customer-centric approach. Incorporating steps to understand the customer, building strategies, and robust approach upon the understanding gained. Customer centricity is much as a strategy as a culture. Successful organizations with their focus on customers realize higher retention rates, more referrals, larger customer lifetime value, and ultimately greater revenue.

Businesses have now taken the global route. Customers are available around the globe in different time zones. Customer interactions have evolved from the contact form to phone calls and email to live chats. All these channels are proven to be a huge cost to the service providers majorly due to the dependency on human and associated labor costs. These mediums also stance a challenge to automation and analysis which is critical for the growth of any business.

As an integral part of businesses, organizations now are moving to provide fast and better customer services by automizing these human-controlled activities. The implementation of chatbots and virtual assistants have reinforced customer service. Artificial Intelligence advancements in these tools have thrived the entire process and also saved a huge cost. This intelligent and forever learning assistant powered with artificial intelligence simulates a natural conversation with the customer. It can be hard for the customers to differentiate if they are interacting with a human or any virtual agent.

Let us see how Turabit CX AI assistant can add value to customer service.

The Turabit CX AI Assistant is built with industry understanding and context-driven conversational resolutions for verticals across Logistics, Retail, Healthcare, Managed Service providers, Tourism, etc. With more than a million engagements with 150K users served, Turabit CX AI Assistant has successfully uplifted 88% in employee satisfaction score.

Customers expect support from the customer service and expect them to be empathetic – the ones who can resolve their queries. Turabit AI-enabled system will ensure that precise communication in the correct manner is served to the customers while predicting if their queries were resolved or not. This data can help businesses advance their support structure.

Turabit CX AI Assistant can automate fully or partially all the routine queries handled by human agents. This boosts the self-service levels of the business which is attractive for the customers and also results in cost-saving. the virtual and live agents work collaboratively so that the AI Assistant learns by itself and starts taking over the interactions.

In the golden age of AI, we have only scratched the top surface of its endless possibility. The expectation of the customers is increasing and to meet them, businesses have turned towards AI technology and its capabilities. With the integration of the AI assistants, Customer experience gets amplified and businesses can focus on more complex and critical human intelligent tasks.