TuVA in Action
TuVA - Service desk AI Assistant identifies & instantly resolves employee issues such as - computer is working slow, e-mails send/receive not working, or password reset, which increases employee productivity and efficiency of the support team.Learn More
Customer Experience (CX) AI Assistant empowers customers with 24x7 support with instant resolutions to their queries and issues. Powered by advanced AI, TuVA personalizes the conversation and gives natural human touch and experience. Learn More
HR AI Assistant provides instant and accurate responses to 1000s of employee queries and concerns by integrating various systems. Free up HR resources for faster recruitment, employee engagement, and other critical/creative work. Learn More
Career Counselling AI assistant helps guide students for career planning, career selection, resume development & interview preparation. It provides support to the employer for student screening during campus interviews. Learn More
1000+ Out of box Automated IT tickets resolution
35 – 55 seconds Average resolution Time
70 - 80% Auto resolution rate
88% Improvement in CSAT & ESAT
$3 to $4 Savings for every $1 spent
How does Smart AI Assistant Work?
Without Smart AI Assistant
In a traditional world, most companies resolve support issues manually. In this approach, customers or employees request a ticket through e-mail, ITSM portal, or call. This ticket is picked by a Level 1 technician based on availability after a long wait. During this time, customer or employee is frustrated and often unproductive waiting for their issues to be resolved.
If the Level 1 technician can not resolve the issue, it will be escalated to Level 2, and the cycle of wait time and explanation restarts, increasing loss in productivity and frustration. If the Level 2 technical cannot resolve, it goes to Level 3 and then to the Supervisor / Manager.
This approach gives the most human touch possible. It is not productive and efficient in this current world where time is gold, and no one wants to wait even for a few minutes, and surprisingly, customers and employees have to wait for minutes, hours, or in few cases - even days.
With Smart AI Assistant
With our AI Assistant, it has completely changed. It gives employees and customers options to choose channels and resolve issues instantly.
With Our AI Assistant, no need to create a ticket. Customers/Employees can e-mail about their issue or problem, chat with our TuVA in a natural conversational method, or create a ticket. A resolution is delivered immediately in any of these options. 60 to 80% Level 1 or Level 2 issues are managed. The remaining unresolved 20 to 40% issues smoothly escalate to Level 2 through multiple choices decided by the support team such as e-mail to the support team, ITSM ticket, or seamless transfer to live chat agent.